All of our products are One Year Warranty!All LEDs we're tested and packed in a Anti-Static Bag before shipment.
If the item is not working and there are no obvious signs of physical damage items, it will be refunded, repaired or replaced at seller's option.Customer is responsible for return shipment .It may take up to 14 working days to process your return after we receive your product.
If an item has sustained shipping damage, you must contact the seller in writing within 3 days of the delivery and before opening the box. Buyer must contact the shipping carrier to inspect the materials. If the box is opened, you may not be eligible for repair, replacement or refund.
If you are thinking of returning an item:
Ensure that all tags, packaging, wrapping and anything that made up the whole of the original product is all included in the package and in original condition.
Include a covering note with the package clearly stating your name, address, and order number. Also, briefly state the reason of return and provide contact details in case we need to get in touch with you about your return.
Please send items to:
3F, hua Linda e-commerce park, henggang street, henggang street, longgang district,
shenzhen, GD, 518053
This returns policy does not affect your statutory rights.
Please note that we cannot accept returns if you deliver them to us by hand. We recommend that you use a recorded-delivery service if the value of the return is more than USD$10.00. We will not be responsible or refund any monies if the package fails to reach us by standard post. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us. (e.g. Gift wrapping) As soon as we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge within 7 days.
We at xugeled.com are pretty confident that you’ll be very happy with the LEDs and any other products that you bought from our online store. We do appreciate that sometimes you might want to return your new products back to us. You can return your purchase to us in its original condition within 30 days of the date you received the products, with any packaging, wrapping, tags and labels intact and attached.