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How Can I Use Credit Card For Payment?

Yes,You Can Use Credit Card By Paypal For Payment Online.You Will Be Redirected To Credit Card Payment Online Website When You Place An Order. .

Why Do We Sometimes Change Our Paypal Account?

Because We Have Lots Of Orders In Our Factory Every Day ,And In China Foreign Exchange Can Not Above US$50000.00 Per Year For One People. In Additiontal Most People Prefer Paypal For Payment, So We Should Change Different Paypal Account To Receive The Payment. . If You Do Not Trust Us Or Have Some Question About That, You Can Buy From Others Or Other Website Like Ebay.

Can I Use Paypal For Payment?

Yes,We Prefer Paypal For Payment. If You Need Any Other Payment Methods You Can Contact With Us. When You Send Money,Please Give Me Your Telephone Number And Confirm Address For More Safe Shipping.Because We Are Not Responsible For Any Wrong Or Undeliverable Addresses Or P.O./A.P.O/F.P.O Boxes.

Viewing Orders

We Will Inform Winning Bidders Within 24 Hours At The End Of Auction. Please Confirm Receipt Of The Winning Bidder Notification Within 48 Hours.If You Have Any Idea,Please Email To Me: Xugehk@Hotmail.Com.

How Long Ordering Times?

We Can Offer Ordering Priority Service.Less Than 50 Qty Wating 1-2 Days Can Ship,The Buyer Must Add Charge The Shipping Cost .Please Email Before Bidding T Confirm The Biding If You Have Any Question.Items About 3-5 Days Can Reach.

Updating Account Information

When You Changed Account Information,Please Let Me Know Right Now.

What Privacy & Security?

This Privacy Policy Sets Out How Xugeled.Com Uses And Protects Any Information That You Give Us When You Use This Website. Xugeled.Com Is Committed To Ensuring That Your Privacy Is Protected. Should We Ask You To Provide Certain Information By Which You Can Be Identified When Using This Website, Then You Can Be Assured That It Will Only Be Used In Accordance With This Privacy Statement.Xugeled.Com May Change This Policy From Time To Time By Updating This Page. You Should Check This Page From Time To Time To Ensure That You Are Happy With Any Changes. Please Also Refer To Our Terms & Conditions

Returns Address?

If You Don't Pay Your Local Customs Tax Reject Or Refund,You Must Pay To Me China Customs Tax And Shipping Cost . HE CHUJIE 3/F Building 1 Warehouse Center, Fengzeyuan Shahe West Road, Xili,Nanshan,Shenzhen Shenzhen,518053 China.

Why I Receive The Items Different From My Previous Items?

We May Use Different Raw Materials ,Like PCB ,Resistance And LED And So On. But This Have No Infection For Your Usage. If You Need The Same One You Can Contact With Firstly And Send The Photo To Us.

How Can You Help Us If There Are Some Flaw Or Quality Problems?

You Can First Contact With Us And Email Us The Photo That Shows The Problems Clearly. When We Confirm The Problems , We Can Offer Some Mending Fee If You Can Mend By Yourself. Or Return The Items To Us And We Change New Items Or Refund Money To You.

Why Do I Receive The Wrong Items That Different From My Order?

This Is Rare Come Out This Problem About 0.01% . This May Cause That Our Employee Make Some Mistake On Packing. But You Can Tell Us ASAP By Email And We Can Check Out Who Cause Out This Problems And Improve Our Service . Once We Confirm And Will Replace The Items Or Refund Money To You .

Warranty How Many Times?

All Of Our Products Are One Year Warranty!All LEDs We're Tested And Packed In A Anti-Static Bag Before Shipment.

Why Do I Receive My Orders In Different Time Even Though Ordered In The Same Day?

For That The Free-Shipping Method Is Just Like Envelope Mailing , On One Hand The Shipping Company May Have Different Operation As The Operation We Did, On The Other Hand It May Cause By The Custom In Your Country When Clearing Custom. So You May Receive The Package In Different Time Even Though You Order In The Same Day.

Why Do You Put All My Orders Together In One Package?

Your Order Is Less Than 2 Kg Or Pay At One Time And We Will Put Them Together In One Package To Avoid Losing Package Or Receiving In Different Time. And You Do Not Need To Worry About Custom Fee For That We Usually Write Low Value On The Invoice.

Why Not Pack My Order Together In One Package?

(1).Each Package Can Not Exceed 2Kg. May Be Your Order Exceed 2Kg. (2).You May Order In Different Time . We Usually Deal With The Order Timely When Receive The Payment..

Why Can Not Track Online Timely, Or 2-9 Days Still Have Not Information Shows Online?

As You Know That Free-Shipping By China Air-Mail Is Very Slowly, About 20-50days To Reach Your Side. For That The Free-Shipping Method Is Just Like Envelope Mailing In You Country. There Will Be Different Mailing Time In Different Country Up To Many Reasons Such As Scheduled Flight (May Be Resend By Third Party Shipping Company), Weather And So On. The And The Tracking Information Is Not Update As Quickly As DHL Online.

Shipping & Delivery

● A● Economy Services : China Post Check Online: Http://Intmail.183.Com.Cn/ ● B● Standard Services : Swiss-Post Or Hongkong Post 1,Swiss Post Check Online: Https://Www.Post.Ch/EasyTrack/ 2,HongKong Post Check Online: Http://App3.Hongkongpost.Com/CGI/Mt/Enquiry.Jsp ● C● Expedited Services :EMS/DHL/FedEx/TNT Or UPS Remote Area Must Additional USD$40.00 Per Package, By DHL Check Online: Http://Remoteareas.Dhl.Com/Jsp/First_main.Jsp

Free Shipping

Free Shipping By China Post,Need Waiting 20-50 Days Can Reach. Free Shipping By Swiss Post,Need Waiting 15-30 Days Can Reach.

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